World Partnership Walk

Common Questions

  • Can I use my username and password from previous years to register online?

    If you were a registered ambassador in the past, use the same account and register as a returning user to access contact lists as well as online donations from the past. If this is your first time, please register as a new user.

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  • I was a participant last year but do not remember my username and password.

    If you have trouble retrieving your username and password, click on "Login" at the top of the screen and select Forgot User Name and enter the email address used last year. Once you receive this email, you can select the link. If you have forgotten your password and you will be sent an email with a link to reset your password. If the username you receive doesn't look right, please contact the help desk through submitting a ticket of placing a call.

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  • How much is the registration fee?

    It is free to participate in the World Partnership Walk – there is no registration fee! All participants are encouraged to join us and raise funds to fight global poverty.

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  • How do I register for Walks in the United States?

    For information on the fundraising events taking place in the United States, please visit: https://www.akfusa.org/get-involved/

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  • I participated in the World Partnership Walk last year. Do I have to register again this year?

    Yes, you need to register each year to reactivate your account. To do this, click “Register” under the “Get Involved” section. After choosing your Walk city, login as a “Returning Participant". However, if you previously registered for the 2020 World Partnership Walk in the Spring (before it was cancelled), you are already registered for the 2020 Fall campaign.

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  • How do I change my team’s goal?

    Click on “Progress” under the “My Fundraising” section. Then select “Team” (instead of "individual"). Then select “Change Team Goal”.

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  • How do I join a team after I have already registered as an individual?

    To join a team after registering, please click on the “contact us” link in the top left corner of the website. Then select “Create or Join a Team” from the subject dropdown menu. In the message box indicate the name of the team you would like to join.

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  • How do I delete a team that I created?

    To delete a team that you have created, please click on the “contact us” link in the top right corner of the website. Then select “Online Fundraising” from the subject dropdown menu and in the message box indicate the name of the team you would like removed from the system. Please note, only current team captains may send a request to have a team deleted.

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  • How do I change my team's name?

    Team Captains are able to change the name of their team through their Participant Centre. Go to “My Team” under the “My Fundraising” section. Here you can change your team name, affiliation, or team type.

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  • How do I select a new captain for a team?

    To select a new team captain for a team, the current team captain will need to click on the “contact us” link in the top right corner of the website. Then select “Online Fundraising” from the subject dropdown menu and in the message box indicate the name of the team and a currently registered ambassador who is to become the new team captain.

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  • When receiving cheques, who should they be made payable to?

    All donations made through cheques should be made payable to “Aga Khan Foundation Canada”.

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  • I have mistakenly donated twice/the wrong amount, how do I receive a refund?

    To receive a refund for a donation, please click on the “contact us” link in the top right corner or the website. Please select the “Tax Receipt” option from the subject dropdown menu and let us know your name, email address, and the total amount of the donation you would like refunded.

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  • My tax receipt displays incorrect information.

    To change the information displayed on your tax receipt, please click on the “contact us” link in the top right corner or the website. Please select the “Tax Receipt” option from the subject dropdown menu and in the message box, indicate your name, email address, the amount of your donation, and the correct information that should be on the tax receipt. A donor services representative will then contact you regarding the requested changes. Only the original donor may have the changes made.

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  • I received an email saying I am the Team Captain, but I did not select this option.

    If you were the first participant to register for the team and reactivated the team for the current year, you will receive the "Team Captain" welcome email. This happens even if you did not select to be the team captain. Our apologies for this inconvenience.

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World Partnership Walk