FAQs

If you were the first participant to register for the team and reactivated the team for the current year, you will receive the "Team Captain" welcome email. This happens even if you did not select to be the team captain. Our apologies for this inconvenience.
To change the information displayed on your tax receipt, please click on the “contact us” link in the top right corner or the website. Please select the “Tax Receipt” option from the subject dropdown menu and in the message box, indicate your name, email address, the amount of your donation, and the correct information that should be on the tax receipt. A donor services representative will then contact you regarding the requested changes. Only the original donor may have the changes made.
All donations made through cheques should be made payable to “Aga Khan Foundation Canada”.
To receive a refund for a donation, please click on the “contact us” link in the top right corner or the website. Please select the “Tax Receipt” option from the subject dropdown menu and let us know your name, email address, and the total amount of the donation you would like refunded.
To select a new team captain for a team, the current team captain will need to click on the “contact us” link in the top right corner of the website. Then select “Online Fundraising” from the subject dropdown menu and in the message box indicate the name of the team and a currently registered ambassador who is to become the new team captain.